HALIVS: 12 AIRBNB GUEST MESSAGE TEMPLATES (written for Airbnb's house rules policy for bookings from Nov 20, 2026) https://halivs.com/airbnb-message-templates How to use: Airbnb > Messages > Settings > Manage quick replies > Create. Replace [brackets] with your details or insert them from the menu. Rule of thumb: messages can remind guests of rules already in your listing. They should never add a new rule or request. ============================================================ 1. Booking confirmed Send: right after booking (scheduled quick reply) ------------------------------------------------------------ Hi [Guest first name], thanks for booking [Listing name]! We're looking forward to having you. You'll get check-in details on [day] before you arrive. Your house rules and requests are in the Trips tab, so take a quick look when you have a minute. They're short. If you have questions before then (parking, early arrival, a cot for the little one), just message here. [Your first name] ============================================================ 2. Before arrival: check-in details Send: 2-3 days before check-in ------------------------------------------------------------ Hi [Guest first name], here's everything for [Check-in date]. Check-in: from [Check-in time] Address: [Address] Getting in: [Check-in instructions, e.g. keypad on the front door, your code arrives on the day] Parking: [Space 12 / driveway, one car] WiFi: [Network] / [Password] (it's also on a card by the bed) Our house rules and requests are in your Trips tab and on page 2 of the welcome book. Quiet hours are [10 pm to 8 am]. Same as the listing. Safe travels! ============================================================ 3. Check-in day Send: check-in day, morning ------------------------------------------------------------ Good morning [Guest first name]! The place is ready for you from [Check-in time]. Your door code is [code]. If anything is missing or not working when you arrive, message me here and I'll sort it out quickly. ============================================================ 4. First morning check Send: the morning after the first night ------------------------------------------------------------ Hi [Guest first name], hope you slept well! Just checking that everything's working: WiFi, hot water, heating. If anything's missing, tell me now and I can fix it while you're here. ============================================================ 5. Evening before checkout Send: the evening before checkout (Airbnb also sends its own reminder) ------------------------------------------------------------ Hi [Guest first name], hope you had a good stay! Checkout is [Checkout time] tomorrow. The short list is in your Trips tab: dishes in the sink, towels in the hamper, trash sorted into the bins under the sink, AC and lights off, then lock up and leave the keys on the counter. Please leave the beds as they are. Our cleaner will take care of the rest. Safe trip home! ============================================================ 6. After checkout: thanks and a review Send: a few hours after checkout ------------------------------------------------------------ Thanks for staying with us, [Guest first name]. It was a pleasure to host you. If you have a minute, a review helps small hosts like us a lot. And if anything wasn't right, I'd rather hear it from you directly so I can fix it for the next guests. You're welcome back any time. ============================================================ 7. Early check-in request Reply: when a guest asks ------------------------------------------------------------ YES: Good news, the cleaner should be done by [time], so you're welcome to come at [time]. I'll message you here when it's ready. NOT SURE: There's a guest checking out that morning, so I can't promise yet. I'll know by [time] on the day and will message you here. You're welcome to drop your bags at [place] from [time] if that helps. NO: I'm sorry, we have a checkout the same day and the cleaner needs until [Check-in time]. [Café / park nearby] is a nice place to wait. ============================================================ 8. Late checkout request Reply: when a guest asks ------------------------------------------------------------ YES: Sure, [time] is fine. No one is arriving today. Enjoy the slow morning. NO: I'm sorry, we have guests arriving today and the cleaner starts at [Checkout time]. You're welcome to leave bags at [place] until [time]. ============================================================ 9. Something isn't working Reply: when a guest reports a problem ------------------------------------------------------------ Thanks for telling me, and I'm sorry about that. [I'm sending (name) over at (time) / Here's how to reset it: ...]. I'll check back with you at [time] to make sure it's sorted. ============================================================ 10. A rule is being broken (extra guests, party, smoking) Reply: calm reminder of a rule that is already in the listing ------------------------------------------------------------ Hi [Guest first name], a neighbor mentioned [more people / music] at the house tonight. Just a reminder that the booking is for [4] guests, quiet hours start at [10 pm], and events aren't allowed. These are in the house rules on the listing. Could you take care of it now? Thank you. I'd really like this to stay a good stay for everyone. ============================================================ 11. Asked to pay or book outside Airbnb Reply: decline politely ------------------------------------------------------------ Thanks for asking! I keep all bookings and payments on Airbnb. It protects both of us, and it's part of Airbnb's terms. You can book the dates right on the listing, and I'm happy to answer anything here first. ============================================================ 12. Before booking: "What are the rules?" Reply: an inquiry, before they book ------------------------------------------------------------ Great question. Everything is in the house rules section of the listing so there are no surprises: up to [4] guests overnight, quiet hours [10 pm to 8 am], no events, [pets policy], no smoking or vaping. Checkout is light: dishes in the sink, towels gathered, lock up. No stripping beds or taking trash out. Free from Halivs (halivs.com). Not legal advice. Check your listing settings and local rules.